Refund policy

Subscription Products – Final Sale

All subscription items (e.g., matcha, coffee) are sold on a final sale basis. Because these consumables are perishable and cannot be resold for hygiene and freshness reasons, we do not offer returns or refunds for change of mind, taste preferences or other non-quality-related reasons.

Defective or Damaged Products

Our policy makes an exception for defective items, as required by consumer protection laws. If a product arrives damaged, defective, or does not match its description, please contact us within seven (7) days of delivery. To request a replacement or refund, email our customer service with your order ID, a description of the issue and photos showing the defect. Once we verify the defect, we will either ship a replacement at no cost or issue a refund. Natural variations in color, taste or texture are not considered defects.

Return Shipping

If we require the defective item to be returned, we will cover the return shipping cost. We cannot accept products that have been opened, used or damaged due to improper storage.

Subscription Management

You may pause or cancel your subscription for future deliveries at any time before your next billing date. Once an order has been processed and shipped, it is considered final and cannot be cancelled.

Legal Rights

Nothing in this policy limits any rights you may have under applicable laws. In some jurisdictions, such as California, retailers must display a refund policy and may be required to accept returns for defective or misdescribed goods. Where those laws provide you with greater rights, they will prevail.

Policy Changes

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated policy on our website.